Business Operations & Development Manager

Overview:

The Business Operations & Development Manager plays a strategical role in driving the company's business growth and operational efficiency. You will be responsible for overseeing day-to-day operations, developing strategic initiatives, identifying business opportunities, and ensuring that the company’s goals are met.

The ideal candidate is a strategic thinker with excellent leadership skills and a deep understanding of business operations.

Responsibilities:

Operational Management:

• Oversee daily business operations, ensuring efficiency and productivity.
• Availability to travel worldwide according to new business projects.
• Implement and monitor standard operating procedures (SOPs) across various departments.
• Continuously analyze and improve operational processes to enhance efficiency and effectiveness.

Process Improvement and Project Management:

• Continuously evaluate and improve business processes to enhance operational performance.
• Implement lean management practices to reduce waste and increase efficiency.
• Lead cross-functional projects from inception to completion, ensuring they are on time and within budget.
• Develop project plans, assign resources, and monitor progress to achieve project goals.

Team Leadership and Stakeholder Management:

• Manage and mentor a team of business professionals, fostering a culture of high performance and continuous improvement.
• Conduct performance reviews, provide feedback, and facilitate professional development opportunities.
• Build and maintain strong relationships with internal and external stakeholders, including clients, vendors, and partners.
• Communicate effectively with stakeholders to ensure alignment and support for business initiatives.

Skills:

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in business and financial management software.
• Strategic thinking and the ability to drive change, entrepreneurial mindset.
• Strong leadership and team management capabilities.
• Experience in BPO/Shared Services.