IT GROUP OFFICE MANAGER

Mission:

To support the IT Director and the IT team in achieving their goals and objectives, ensuring the smooth

and efficient operation of IT Committee - ComIT. The role involves a combination of administrative,

managerial, and organizational tasks, contributing to the NOZ UNIVERSE’s IT mission of acting as One

Global Organization.

Reporting Line:

Reports to the IT Group Director and is part of COMIT. This is not a direct people manager role.

Manage the day-to-day operations of the IT department, including scheduling, coordinating meetings,

and handling administrative tasks (including delegation to the committee planner where necessary).

Develop and implement policies and procedures to enhance the efficiency and effectiveness of the IT

department.

Manage the IT budget and financial resources, tracking expenses and minimizing waste.

Coordinate with internal departments (legal, site managers, directors, HR) and external vendors to

ensure the IT department has the necessary resources and support.

Ensure the IT department complies with relevant laws, regulations, and industry standards.

Ensure compliance with strategy, rules, and values locally and globally.

Align activities and projects with strategic orientations.

Assist with recruitment, hiring, and training of new IT staff members.

Coach and develop the IT team, fostering a high-performance and autonomous environment.

Monitor and support IT teams on various sites to achieve their business objectives, acting as a remote IT

Site Manager where necessary.

Manage training plans and ensure continuous professional development within the team.

Act as the entry point for IT employees on raising group wide topics.

Collaborate closely with the IT Committee Planner and extended IT Management Team to achieve

business objectives.

Connect with country-based HR Business Partners on IT-related matters.

Provide input to COMIT members regarding IT team feedback, conflicts, challenges, and successes.

Follow up on IT mission and strategic plans with all involved parties.

Own and manage relationships with all contractors and partners, including rates, contracts, invoices,

delivery, and negotiations.

Represent the IT Group internally and externally, managing partner company relationships.

Prepare IT communications and newsletters.

Ensure the implementation of decisions made by the IT Director and COMIT members.

Act as a liaison with other support functions (e.g., Legal on IT-Legal items).

Monitors the IT Group Key Performance Indicators and Team’s Objectives achievement.

Propose and implement improvements in processes and procedures for continuous efficiency.

Run IT internal employee satisfaction surveys and propose actions based on feedback.

Manage administrative tasks including time entry, performance reviews, regular feedback sessions,

customer surveying, payroll, and bonus schemes.

English language proficiency (B2+)

French language proficiency (B2+)

Strong planning and organizing abilities

People management skills

Budget management (P&L)

Affinity with technology

Innovation and proactive mindset

Excellent communication skills

Decisive and persuasive

Change management and conflict resolution skills

Results-driven and customer-focused

Modesty and continuous learning attitude

Coaching and mentoring abilities

Tunis, TN

Saint Berthevin, FR

Bucharest, RO

Open to other locations where IT is present