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Support HLM Technician

  • On-site
    • Tunis, Tunis, Tunisia
  • IT Services

Job description

Ready to enter the exciting world of B2B services? Discover VEO Worldwide – your gateway to a dynamic career! For 17 years, we’ve been revolutionizing the business sector in Europe. At Veo, we are committed to finding innovative solutions to help businesses make the most of their unsold inventory. Efficiency is our key word! And that's not all: we have offices in 9 countries, and we are excited to announce the opening of a new office in India in 2024!

We are looking for an HLM Support Technician to join our team!
You will mainly provide remote assistance via our hotline, but your responsiveness and ability to offer simple and effective solutions will be the key to your success!

Key Responsibilities:

  • Provide technical support to field technicians at retail locations regarding POS and office solutions

  • Monitor the proper functioning of interfaces between stores and headquarters, performing daily checks of databases (e.g., sales figures)

  • Provide technical assistance and support to various users of IT resources (hardware/software)

  • Resolve level 1 hardware and software incidents reported by users

  • Configure and maintain IT equipment in stores (PCs, peripherals, phones, printers) in accordance with the Service Level Agreement (SLA)

  • Provide necessary IT equipment for opening new stores

  • Collaborate with other IT support teams to resolve network incidents

  • Create, update, and ensure adherence to IT procedures and workflows

  • Check the GLPI platform to respond to requests and incidents in a timely manner and in compliance with SLAs

  • Actively participate in the continuous improvement process of operational IT support workflows

  • Ensure the quality of IT service provided in accordance with department performance indicators (SLA compliance, user satisfaction levels)

Workplace: Tunis

Benefits:

  • Permanent contract

  • Work in an environment where you have the opportunity to stand out and real professional development opportunities

  • Ongoing training and support for skill advancement

  • Possibility of travel

Job requirements

Profile:

  • Educational level: Higher education in computer science, networks, or equivalent

  • At least 1 year of experience in IT support

  • Languages: French – minimum C1 level; English is a plus

  • Adherence to SLAs (Service Level Agreements)

  • Skills in remote troubleshooting (hardware/software)

  • Knowledge of operating systems (Windows, Linux, etc.)

  • Proficient in ticket management tools (e.g., GLPI, Jira, ServiceNow)

  • Knowledge of networks and telecommunications tools (VPN, router configuration, etc.)

  • Knowledge of network virtualization technologies (SDN, NFV) is a plus

  • Excellent communication skills (verbal and written)

  • Listening skills, responsiveness, and ability to solve problems quickly

  • Team player with the ability to work independently

  • Organization, rigor, and the ability to handle multiple requests simultaneously

  • Proactive and solution-oriented with a focus on process improvement

On-site
  • Tunis, Tunis, Tunisia
IT Services

or

On-site
  • Tunis, Tunis, Tunisia
IT Services